I've got to say this place is Huge ! It was always huge but it has grown double in size over the years. They have recently changed their uniforms to a grey feel which is kind of a deception in my eyes because we can no longer tell who they are or really spot them if we need them. They've got this incognito feel to the new tshirt colour. I really loved the old coloured uniform in blue because it... more

Location: In Le Carrefour Laval, near The Bay.

The place: It's your typical Apple store - big, high ceilings, packed with people.

The goods: For me, the 'goods' involved an appointment at the Genius bar because of an issue I was having with my Mac. I initially chatted with an Apple person online, and they sorted me out with an appointment in Laval - I didn't even have to call or do it myself!... more

Very good location in Carrefour and very helpful staff besides having apple products that are excellent

It would be a zero star if it was just for me ! I went back tonight with an appointment. The "genius" was clearly bored with my questions, not very helpful, disappeared and sent me someone else cuz he wanted to take care of a Mac appointment. Just THE worst customer service ever. They disgusted me so much there that I'm reconnecting my old samsung galaxy ! Don't go there!!!!

I love everything about Apple so their stores too! I go to this particular store very often but I think it's losing its charm & people who work there are not polite as they were before... I don't it's the work load or something but still I love it! It used to be a 5 star but now 4 stars sorry Apple

I've seen this Apple Store grow from when it has first been introduced to CL.

Pro's:

- Quite a few employees around all the time to try to help you out!
- Selection of peripheal devices is pretty good.
- Selection of cases is pretty good.
- You can register for an instructive class on how to with one of your devices.
- Most of the employees are perfectly bilingual.

Con's:

- Very long to get... more

Apple Store Carrefour Laval

This is by far the best Apple Store I've been to. I'm not trying to get down on the others...it's just that every time I go to the one in Carrefour Laval, they really try to find solutions to whatever computer related problem I might have, and they've been successful every single time.

For instance, once I needed to get internet access. I brought my iMac down to... more

This is a normal apple store. Not the biggest one like on Sainte-Catherine in downtown MTL.

I hate how apple calls their employees "genius"es. A squirrel knows more about apple products than these idiots. They're the car salesmen of the tech world.

I had a Nano whose battery didn't charge properly. All they did was try to reset it. They didn't want to plug it in, and I had to actually do it in front of them, and their diagnosis was that "it doesn't charge properly". Thanks Einstein.
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