World Class Trouble

WORLD CLASS TROUBLE

Here is my experience with WORLD CLASS AUTO in FREDERICTON:

- I believe WORLD CLASS AUTO mislead me on the history of the vehicle to encourage me to purchase the used 2000 Chevy Tracker. The owner has not commented on numerous e-mails on this issue.

- Problems showed up immediately (eg. no air conditioning) after purchase.

- Driver’s Seat ripped during repair. WORLD CLASS AUTO paid for repair – claimed it was normal wear.

- Major repair to fix oil leak (among other things). Oil still leaked – WORLD CLASS AUTO refused to redo unless I paid significant amount for them to do the job correctly.

- WORLD CLASS AUTO mislead me on warranty coverage for some parts used in this repair.

- WORLD CLASS AUTO justified inaction by FALSELY accusing me of having “fraudulently obtained” a Motor Vehicle Inspection Sticker on the vehicle I traded in. They went “silent” on this allegation after learning the MVI was done by a very REPUTABLE Fredericton automobile dealership (Fairview Chrysler). FYI - We bought our other vehicle from Fairview Chrysler. The have ALWAYS treated us right including conducting a second repair after the warranty on the first repair had expired at NO COST to us because they said the initial repair SHOULD HAVE lasted longer than it did!

- During last fall’s safety inspection, WORLD CLASS AUTO performed costly but “incomplete repairs” to the rear end (rear outer axle bearings) likely resulting in additional damage to the rear end. Job – AND MORE - had to be redone less than 4 months later at twice the cost later by a different repair shop (Canadian Tire Oromocto). Canadian Tire mechanic said WORLD CLASS AUTO did not thoroughly diagnose problem (loud clunking noise before and after WORLD CLASS AUTO repair was only one obvious clue not checked properly). FYI – The mechanic at Canadian Tire Oromocto (Rob) FIXED the Tracker properly – no return/no complaints/no guff.

- I expressed my dissatisfaction to WORLD CLASS AUTO roughly FOUR MONTHS ago. The owner FALSELY responded to my complaint accusing me of damaging the vehicle (getting stuck and spinning the wheels just before the Canadian Tire repair) and later ignored some of my e-mails. The owner also refused to call the Canadian Tire mechanic to get technical details of the repair (ie. he seemed unwilling to get the facts from a trained service person.)

- WORLD CLASS AUTO’s chief mechanic made himself UNAVAILABLE after agreeing to see me in response to his owner’s written directive. Other mechanics (from a different company) who work in the same building made sarcastic comments about “world class service” noting the mechanic had just left. The owner condoned the mechanic’s action.

Maybe my experience is a fluke but I found dealing with the owner FRUSTRATING and UNHELPFUL. He has my $$ and I got UNSATISFACTORY SERVICE. He kept wanting to meet (in spite of making incorrect accusations and wondering what my problem was) while all I wanted was a refund and NOTHING MORE TO DO WITH WORLD CLASS TROUBLE!! I won't be back!