An update to my previous review. Waiters en route after hearing of my bad experience the night with dragon pearl, sent us a post card with an apology for the bad experience and a ten dollar credit. Even if it is weeks later I still appreciate apologies and so I have added one more star, for now. Hopefully this is a sign of good service and food to come.

I've never had a bad experience with these guys...the food is hot when it arrives and I've never had them mess up an order. Even the delivery fee isn't outlandish.

However, it's not a perfect service because the prices on the Waiters En Route menus are a fair bit higher than the restaurant's own menus...which means it can be an expensive option.

That said, I'm willing to pay extra for... more

Run for the hills! Without exaggeration, I had my worse customer service experience EVER with this company. I called and ordered my dinner, and two hours later, it still had not shown up. I called back, not angry, but simply finding out what happened or if it was on its way. The young girl that picked up the phone started putting on a show for someone, and said, "ma'ma, stop yelling at me...".... more