We took possession of our new home in September and Trail failed to deliver our fridge by that date even though we had ordered it months in advance. As this progressed, it became clear that our rep at Trail had absolutely no clue what was going on. In the end, we ordered a completely different fridge.

Our gas stove-top was broken (front left and right burners) on possession date. We had a tech... more

"But by all means, if you find a cheaper price elsewhere, please come back and let us know and we'll match it!"
Yes, it's the least I can do after I would have to waste my time elsewhere pricing out everything only to find out you have THE most expensive appliances in the city.

We walked around for about 15 minutes completely CLUELESS about which fridge to buy. We had no idea what fridge did... more

We've bought quite a few things from Trail, including a 48" fridge, dishwasher, Kinetico system, totalling at least $15,000. The after sales service here is appalling. I will never shop here again. I needed a dryer immediately and called all the appliance stores in the city. That was lie no. 1. A sales assistant on the phone said Trail could deliver the next day. When I got to the store,... more