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Superior Auto Body Ltd
What the community has to say about Superior Auto Body Ltd
Information from the business
English
May 22, 2011
Superior Auto Body shop located in Saskatoon that specializes in auto body repairs and collision repair.
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Screwed
October 16, 2014
leiga45
December 01, 2010
Brett McLain
October 14, 2009
Reviews [3]
English
Poor Quality Service
I had a collision with a deer near Saskatoon on June 27, 2014. I had my truck towed to a local car dealer & then moved to Superior Auto Body based on their positive online reviews. Superior was paid in excess of $13,000 for the repair & I picked the truck up on July 21, 2014. I live in Ontario, about 3000 kilometers from Saskatoon, and went home while the truck was being repaired.
The damages had been to the front grill, bumper, radiator, passenger fender, headlight,, passenger front door and an assortment of items near the radiator.
When I arrived to pick the truck up I noted that the center cap on the right front wheel (lost in the accident) had not been replaced. When I asked about this they said they 'assumed' I knew what was being replaced (from 3000 kilometers away?) and as the wheel was not damaged they did not think the cap was lost in the accident. The fact that the other 3 caps were on the truck and the fact that the fender in front of the cap and the door behind it were damaged was apparently irrelevant. I then had to get a cap from a dealer, pay for it, then file a supplemental claim with my insurance company.
I decided to install a grill guard in case of a subsequent deer collision but when I went to remove the tow hooks in that installation process (the same tow hooks removed and replaced by Superior in the bumper replacement process) I discovered that in the 8 bolts & nuts securing the tow hooks were 3 different sizes of nuts & bolts. I was amazed that in light of the value of this job that they would be so cheap on 8 nuts & bolts! What other shortcuts did they take?
The straw that broke the camel's back (3 strikes & you're out) was my discovery that the front passenger door that had been removed to replace the door skin had not been properly secured on re-installation.
I noticed a loud and irritating wind noise coming from the front passenger door in certain wind conditions. I emailed Superior & they emailed me instructions on how 2 people could hold & pull on the top of the door (but not too hard in case you kink it) to get rid of the problem. When my mechanic & I went to undertake this process recently we discovered that the top bolts holding the door to the hinge were loose. He tightened them & there have been no noise issues since.
Despite having knowledge of all of these issues, I have never received an apology from Superior.
Great Service and Speed!
Although this Saskatoon autobody shop does not have a very appealing location their customer service is GREAT and the speed in which they do their work is immaculate! Don't let the speed of their work fool you on how well they do their job! They do a awesome job fixing whatever body repairs you need and if you're not satisfied they will be sure to fix whatever issues you have with no complaints or hassle!
Horrible Customer Service
Made an appointment a week in advance for them to bend a bowed out fender on my truck. Showed up at 8am to learn they hadn't written down my appointment, and were 2 weeks behind on their work. Don't bother with these guys unless you're desperate.
Other Reviews from the web
English
Excellent work on my car!
January 19, 2011Although this Saskatoon autobody shop does not have a very appealing location their customer service is GREAT and the speed in which they do their work is immaculate! Don't let the speed of their work fool you on how well they do their job! They do a awesome job fixing whatever body repairs you need and if you're not satisfied they will be sure to fix whatever issues you have with no complaints... more
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