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Saskatoon Hyundai
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intoon
April 16, 2012, (Edited April 17, 2012)
sugarcane124
January 25, 2012
Reviews [2]
English
Poor Customer Service - Told me to never come back!
Service and Customer service are terrible. Extremely pushy with the upselling to the point where one staff told me they get so busy they have to rush to fit all the upselling into their already fully scheduled day. They tried to push me into doing a whole bunch of "required service" including full rad flush and brake fluid flush! On 2009 vehicle with 33,000 kms on it!! When I declined they tried to make me sign a box stating "customer refused required service". When I questioned them on it and showed them the maintenance plan in the book, and confirmed with Hyundai Canada, they backed off. With regard to warranty, they fixed one straight forward issue under warranty with no problems. On a second issue that was clearly under warranty but intermittent problem, they made me feel like they were DOING ME A HUGE FAVOR rather than replacing a problematic item that is clearly under the stated warranty paid for with the vehicle. When they did the repair they did minor damage to the interior, then they denied it to Hyundai Canada and offered a cheap repair rather than replacing the part they damaged. I argued the point and then they refused to work on my vehicle ever again. I now have to go outside the city to another dealer for service, repair, and warranty. Hyundai Canada says it is all between me and the dealer and could not help. This dealer is not recommended if you expect a real warranty and good service.
I've never been so insulted!
Brought my car in for an electrical problem in Sept 2011. Owned the car since July 2007, and have not had any isues to bring it back into the Service Department.
I walked in there as an alone female, and they attempted to completely take advantage of me.
The electrical issues were never resolved, and they provided me an estimate of $2500 for parts and their RIDICULOUS labour charge of $120/hr. This was all for repairs that I "needed", otherwise my "timing belt was going to snap immediately and my wheels were going to fall off while driving".
All in all, I had my vehicle looked at again and made the necessary repairs elsewhere. Total cost? $70. Long shot from $2500.
Shysters!
Other Reviews from the web
English
Good service on first issue!
February 08, 2012I purchased a 2009 Hyundai Santa Fe in a private sale. The vehicle was originally purchased and serviced from a dealer in another city. Two days after I purchased it the check engine light came on. Saskatoon Hyundai was able to get me in the next day to have it checked. They replaced an oxygen sensor under warranty and all is good. I hope things continue this way, as so far, their service... more
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n49
Customer doesn't matter!
October 05, 2008First exp. with Saskatoon Hyundai service dept. was horrible. After you buy your vehicle, be prepared to be left out in the cold! I was worshiped until I had my first service appointment. Brought a few problems to their attention and when I picked the car up I was told that 4 out of 5 were "Nothing I can do for you". Called Hyundai Canada and was told the same. Even though they could remedy the... more
Brought to you by
n49
Business Description from the Web
English
July 01, 2013
Saskatoon Hyundai offers these services: automobile, dealer, used, new auto parts.
Brought to you by
ourbis
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