Warning!! Do not take your pet there

At first I was impressed by the way this company treated me after the lose of my Cat, but then it went down hill. I had to wait 4 months for the name tag for my cat's urn. I had called the vet and asked when I would be getting it, but stated to me that it is not their responsibility and for my to call the crematory about it even though the money was going to the vet then they paid the crematory. So I called the crematory and they states thy had issues, but I would be getting it. After a month I still had not received it and u called again and the company stated that they still had issues but I would get it. After another two months I stated to the vet I still had not received the tag and they finally offered to call. They stated the crematory had mailed it months ago. I am not sure how they mailed it or it goes lost or they claimed maybe the address was wrong because the vet gave the address to the crematory which they had on file and had no issue sending me stuff. Next was I was on a payment plan and at one point I stated I could not get in to pay the last amount because I was put on bed rest by my doctor for my pregnancy and the person I was speaking to agrees for me to call when I get the chance. I then receive a letter stating how much I still owed and that I was lucky they were not charging interest like they usually do. Then about a week later they call stating I need to call. This is very disappointing because as soon as they were done with us that is when they were just demanding their money and did not do anything to assist me with the problems I had with the getting the tag. now what they have done would be 1000% Unacceptable and not would not be tolerated by anyone if my cat was a Human being. so why do they think that it is acceptable tolerated? That being said and I hope that Petworks reads this. I AM NOT PAYING ANYTHING. if anything I should take you Petworks to court for Pain and suffering & emotional distress of my long graving of my pet cat. I got the tag in the end but the tag looks cheap and i cant believe I waited 4 months for a cheap looking tag that looks like it came from a tag vending machine.