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I always wait until there is a big sale before I head in to Petcetera. I do find that the staff is always friendly and courteous. My animals are spoiled with toys so when cat trees and cat/dog beds and toys are 70% off, I'm definitely there! I've never had a single issue with any of my purchases over the past 5 years. The store is a bit small and the selection is somewhat limited, but the basic... more