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Metro Element
What the community has to say about Metro Element
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Carmen
May 01, 2011
Crispe
Calgary
September 13, 2010
Reviews [2]
English
Poor Quality and Great Disappointment
After reading a few good reviews about Metro Element on another website (unfortunately didn't read the review by Crispe in this forum), I decided to try them and ordered a floral arrangement for Mother's Day (a week earlier because of travel arrangements).
I ordered a bright orange and fushia deluxe rose bouquet for pick up at 10am the next morning. I received email confirmation about my order and everything seemed to have been accepted by Metro Element in the email about order information and delivery details. I didn't receive any phone call about delay in my order and email confirmed pickup date and time promptly.
The next morning, not only that the bouquet was not ready at 10:15am for pickup. They told us that they could not have their florist arranged it right away in the morning. But they will provide free delivery at 4pm. The flowers came at 3pm but it was a completely different bouquet, i.e. colors, flowers and even the vase. Furthermore, I did not accept the "allow for substitution" checkbox in my order during checkout.
I understand that florist may use substitution sometimes but we were all very disappointed when they substituted with not fresh, browning roses with wrinkly petals. That was simply unprofessional and unacceptable.
We would not recommend anyone to use Metro Element's online floral service again. Perhaps if you go to the store directly and pick out what you want, then definitely they would not be able to substitute your arrangement with old and browning roses.
What to expect from Metro Element's online floral service:
Pros: slightly cheaper prices for their flowers
Cons: poor services, delivering old, browning and wrinkled-edge flowers that leave you and your recipient very disappointed.
not a great value
this is a flower shop that doesn't actually have great quality flowers, many were a bit wilted when i came here and didn't seem to have a long shelf life.
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