Merry Christmas

My wife purchased a bluray player for me from Kiley's for Christmas. I was not happy with it so we wanted to return it. After spending thousands at their store over the years they wanted to charge me a 15% restocking fee to return this product (which they have never tried to charge me before). They told me that because it was an opened box item that they could no longer sell as new they would have to charge this fee and that all electronics stores were now doing this. My wife paid full retail for this player and when she bought it Calin told her if I was not happy with it he would take care of it. Apparently that means he would only charge us $20 instead of the full 15% restocking fee as that is what ultimately ended up happening. I am sure that I could have yelled and made a scene and gotten the entire amount of the purchase back, but I am not that guy. Apparently retaining customers means nothing to this store, so I will now shop at the big box stores where they clearly have their policies displayed instead of just having a sign behind the counter that states that restocking fees MAY apply on any return. Make sure you really want any item you purchase from them or you may end up paying to return it.