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I was very impressed by their service until the shoes that I bought were uncomfortable. They have a 7 day return policy and are unmovable on it. The shoes were not worn and 10 days after I purchased them, they refused to return or exchange. Not impressed. Will not be shopping there again!
Shoe Comfort is another store good for those with foot problems, whether in need of real orthotics or just a sturdy shoe. If you do a lot of walking or have sore feet on a regular basis, take a look and see if you can find a better shoe for yourself. They sell birkenstocks here too.