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My mother, who is 91, used this moving service, and was very disappointed. First, she didn't receive a quote in writing. She asked what it would cost and the final amount ended being about double what she was expecting. Most disappointing to her was that they had told her they would dispose of her couch for her for an additional $20. When the time came, however, they added $120 to that cost for travel time, so it ended up costing her $145 (much more than it would have cost to have disposed of it in another way). On the plus side, she said they moved everything correctly (for the two blocks she was moving). However, because the costs were so much higher than she expected -- especially that couch -- she told me that the experience left a very bad taste in her mouth.
Needed help for a move with little forewarning - they were prompt, courteous and the price was ver fair. Would definitely use them again!