I honestly am glad I don't bank with HSBC based solely on the lack of customer service at their branches.

Don't expect tellers at their desks

Don't expect acknowledgement when waiting in line

Don't expect any extension of service beyond what is absolutely required of them

And

Don't expect service with a smile

If HSBC employees are that miserable, I can't imagine what their clients endure.... more

This efficient, somewhat spartan outpost of the SinoAnglo financial giant is surprising considering the Yorkville location. The trick is to gain access to the Premier side of HSBC - all of the high touch service and luxury fit-out is upstairs at this branch. HSBC is fast becoming the bank of choice for citizens of the world - this branch demonstrates the two track strategy.