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Ducana Windows & Doors
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LIVINGTHEDREAM
September 07, 2010
Barry
December 18, 2009
Reviews [2]
English
They really don't seem to care about the client.
Well, I cannot comment on the quality of the product or the quality of the installation - Why, you might ask? Because we are STILL waiting.
We signed on the dotted line for new doors at the very beginning of June 2010. We were told, 6-8 weeks which would put installation into late July. It is now September. The local rep that we were dealing with would at least call us back and try to help us - Unfortunately, management will not give us the time of day let alone return our calls. Although I want to be, we have not been rude, we have simply asked WHEN we can expect our doors. They have half our money and we are stuck in limbo. All we want is an actual timeline that we can count on. Is that really so much to ask considering the amount of $$ that we are spending? In addition, we let them know that we eventually would be replacing most of the windows in our house - one would think that by dangling a carrot, one might get some service. How is it that businesses cannot get it through their heads that you cannot just take people's money and not give them a clue as to when they can get what they ordered in good faith? The really interesting part is that our basement flooded right after we ordered the doors, we have now dealt with the insurance companies, refinished our entire basement, replaced the contents and yet we are still waiting on 2 doors. 3 weeks ago, we made several appointments to get quotes for a new roof, we now have a brand new metal roof installed and still we are waiting on these doors. Seriously?!!
Ducana
Best company there is in the window industry. Used them many times. quality and service second to none.
Other Reviews from the web
English
Ducana quality
September 26, 2010I love my new Ducana windows. Quality is great and the install was fast and beautiful
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