Needed a car to pick up family at the airport. Called at 9 am and was told they will have a car for me by 11 and that they will call me - no one called. I called at 11:30 and was told to that they will have one by noonish and that they would call me. No one called.

I called at 1:30 pm and was told by the same person who answered the phone the previous times, that they don't have a car for me... more

i ran into some troubles on sunday, so i reserved a car for monday right away. on monday morning, i called them one hour early for the customer pickup. what they told me is basically "too bad we are out of cars" and thats it. whats the point of reserving a vehicle then? and why did they not call me to tell me there are no more cars and they had to wait till i call then tell me?

I reserved a vehicle with this location for pickup on a Saturday. I was away during the week, and they called my home number on Wed. to confirm the reservation. Since I was away I didn't get this message till the Friday night (after they closed), but at that stage I wasn't concerned because when I'd rented previously they had also called to make a confirmation on those occasions, but I hadn't... more