Run from this company!

If I could give this company a -10 review I would! Like the other reviewer I have had my tile grout crumble. It seems this company is consistant on its lack of a quality job. Though the surface may look nice....the foundation is seriously lacking! I had renovations of my home done in 2009. Within a year the tile grouting started to crack and then crumble. After months of multiple emails and calls from me, my grouting was replaced July 2011. By Oct 2011 it started to crumble and fall out again. Again after months of multiple emails and calls that were ignored, my grouting was replaced Feb 2013. The second time (2013) DiGiuseppe replaced the grouting I asked if the grouting was the problem or was it due to the floor prep. I was verbally told by the owner Deb that the tiler coming to fix it was the best in the business and would fix it so that it would no longer crumble. The tiler did redo the grout in the entranceway, which has not crumbled as of yet (I believe this is because he shimmed the floor as he said he would). He also said that he would put a new subfloor and Ditra mat under the tiles in the entranceway. This was not done and he said it was not needed as he had "shimmed" the floor. The kitchen grouting was also replaced Feb 2013, but only in the crumbled areas with a completely different color of grout! (black verses grey) Therefore the grout had light and dark areas that were very prevalent. I contacted Deb at DiGiuseppe and sent her pictures. The tiler came back and regrouted the crumbled areas with the correct color. But he did not shim the kitchen floor as she said he would.
On Feb 28, 2013 when the work was completed I emailed DiGiuseppe for a written warranty of 1 year for the work they completed. My request was ignored.
The entranceway is still fine but the kitchen grouting has again crumbled and fallen out.
I have since contacted the BBB and they have not helped. I am left with crumbled grout that I now have to get replaced myself. If I was looking for renovation company I would run as far as I could from this company!
They do a very poor quality job and do not stand behind their work.