Poor Service, Incompetent & Costly... Please Read

Brian Hayes Plumbing performed service at our residence on two occasions this past spring. Specifically, a diverter was replaced including the tightening of a bathtub drain - simple service work. A hole had to be cut in our stucco ceiling to diagnose the problem. Following this $200 service call not to mention the cost of repairing the ceiling, the tub's leak worsened to the point of flooding the washroom, the new diverter ceased working and yet again on the follow up service call. 

After a discussion with an unprofessional serviceman with huckster-like phone skills named Jeff (also responsible for the faulty work) and several calls placed and delayed callbacks, Mr. Hayes visited in an attempt to smooth things over and repair the faulty work. His remedy:  a washroom reno (even after indicating we were contemplating selling the house).  He dropped off a $4500 quote in the midst of a still leaking tub and a sour taste in our mouths from money and time wasted to that point.  

So instead, we googled 'reputable plumbers durham' and I was linked to one online ad in particular: an independent, semi-retired plumber that not only fixed the problem by replacing a simple drain pipe clamp - $80 including labour - but referred me to a semi-retired drywaller that fixed our ceiling for $100. All in, $180 vs potential costs of nearly $5500 had we went ahead with the suggested reno and ceiling repair (incl money already spent for headaches and ineffective repairs). Speaking of 'googling', the irony here is I sourced Brian Hayes Plumbing by searching "best plumbers oshawa". It seems 'good and honest' plumbers are as plentiful as good and honest car repairmen.