Insulted by the vendor

Today was supposed to be a happy one! I set out with my MOH (and sister) to pick out flowers for my wedding. I called ahead last night was told not to make an appointment by the location (Boxwoods in London) so we happily stopped in at 9 am this morning when they opened, brimming with ideas and excitement. We were promptly told by the owner that: A) he didn't have time to assist us and we SHOULD have made an appointment, and b) They charged a consultation fee just to talk to us! I couldn't believe it, I rarely get days off and to coordinate with my sister took some doing. I even told the owner politely that I had called to make an appointment and had been told not to make one, and that I HAD been explicit that I wanted to talk about pricing and arrangement ideas (which is apparently what a consultation is for them). Without getting into horrible details, he managed to insult me personally and badmouth other florists in London, all while specifically telling me he only had 5 minutes to help me now and that they wouldn't give out pricing unless we guaranteed we were booking with them! When I said that I would be looking elsewhere as I was so at a loss for words at what was happening, he actually mimicked me in a childish voice, and chased me out of the store yelling at me that he didn't appreciate me trying to tell him how to run his business (which I don't even know where that came from as I certainly had said nothing of the sort)!! We went to Burkes's Flowers after, who graciously, and without an appointment assisted us (without a fee) and I have to say I have never had such a terrible experience at a store to begin with, let alone with my wedding. Is this typical of wedding vendors? Or did I just get him on a bad day? I wanted to post this as I didn't want any other London brides to endure such a terrible experience, as I cannot even begin to tell you how it ruined my day and my excitement.