Very friendly staff and nice service. The waiting area also have a decent environment. They speak Mandarin / Cantonese Chinese and English and French so I guess it's a good place for travelers

DO NOT, I repeat DO NOT, use BCAA for Home/Condo insurance. Had a flood. They contract out to a 3rd party (All Perils Insurance) for flood claims and it was, and continues to be a complete nightmare dealing with All Perils. They do not return calls or e-mails and totally neglect you when you need information, assistance, or payment. They discourage you from taking advantage of coverage you are... more

I recently switched all my insurance to BCAA. I expected that (a) they would provide comprehensive service now that they had all my business; and (b) they would have some flexibility in admitting they were wrong and accept the consequences. Neither has turned out to be true. I went in before I purchased a new condo and arranged for insurance. I tried to change my address with their Evo car... more