Good price, poor service! Saved about $50 on a pair of Clark's winter boots compared to the Browns store downtown. Unfortunately we had them on hold and when we went to pick them up nobody was working in men's shoes at all. We waited for quite a long time before anyone came. Will think twice about shopping here again.

Department stores are plagued by a lack of staff, specifically cashiers. I don't think I have ever been able to shop at the Bay and not had issues trying to check out: no one staffing any of the 4 available checkouts, long lines as the till is being operated by an 80 year old woman, then price checks because no one can understand the sale signage.

If you are not shopping in the cosmetic... more

I tend to do a lot of impulse buying at the Bay: non-iron work shirts when they are on sale (which is fairly frequently); a dozen pairs of soy cotton underwear when they were half off; a London Fog overcoat (returned). Impulse shopping on your lunch break is dangerous, and I am thankful for their lenient return policy because a couple of times I got home and wondered just what the heck I bought... more