A rating for zero stars would be more accurate.
Customer Service Score: Absolutely not likely to recommend.
Customer Experience: High disengagement level from initial point of contact (emergency response line to assigned strata agent dept.) Lack of commitment to deliver information or feedback in a timely manner.
Helpful note to Ascent HR and Management: Hire committed professionally trained... more

This is the most unprofessional and unhelpful property management company I've had the displeasure of dealing with, and given how unhelpful most property management companies I've dealt with are, that is saying a lot.

Our strata is now in its third property manager in six months, as the previous managers were dumped for poor service.

Each agent we've had rarely picks up the phone, replies to... more

We dealt with Milena Carella. She was very unprofessional.

She never showed-up during the viewing of the unit we wanted to rent and asked the current tenant of the unit (at that time) to show me around and the rest of the potential tenants.

She gives you "one question-one answer" reply on the email. never give you complete details until you ask, like they all say NEVER ACKNOWLEDGES your... more